We have a 15 day return policy from the date the order was received.
If you would like to initiate a return please contact customer support by emailing firstname.lastname@example.org for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed.
Please note that we may request for you to email/send pictures of damaged or defective merchanidise prior to sending the items back.
Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery!
You will be responsible for shipping charges for non defective returns. Shipping charges are NON REFUNDABLE.
A 15% return processing fee may be applied if:
- Returns that are non defective and opened.
- Returns that show signs of physical damage that could have caused the defect.
- Returns that are not cleaned and emptied prior to return.
If either customer or shipping carrier refused the packages for any reasons, there will be a 15% return processing fee along with shipping charge being non refundable.
We are not responsible for incorrect or undeliverable address and can ONLY ship to the address you provide us in your order.